Company News

When can I receive my refund for cancelling my service?

Posted: August 4, 2023

Your refund will be issued within 4 -6 weeks.

As part of our long-term strategy to improve service, we recently executed a reroute in our private subscription areas, leading to a change in service days for certain customers. This transition, compounded by two weather-related delays, has resulted in increased call volumes and longer than normal hold times. In addition, drivers are still learning their new routes. We anticipate operations will return to normal in the near future and want to thank our customers for their patience during this transition. Please check the map on our homepage if you are unsure what your new collection day is.

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